Factors Associated with Patient Satisfaction to Healthcare at Mpigi Health Centre IV, Mpigi District-Uganda

Patient satisfaction is important for measuring health service delivery, utilization and thus improving quality of care provided. Worldwide, patients are increasingly dissatisfied with the commercialization of medical services, bureaucratic healthcare system, poor quality of healthcare and rotting patient- healthcare provider relationships. Satisfaction is an expression of the gap between the expected and perceived characteristics of service. Objective: The purpose of study was to establish factors associated with patient satisfaction to Healthcare at Mpigi Health Centre IV, Mpigi District- Uganda. Materials & Methods: An analytical cross-sectional study designs utilizing a quantitative approach was employed. 295 patients were selected using systematic random sampling and asked to complete a structured patient’s exist-questionnaire. Data collected was coded and entered into the computer using SPSS version 22 for analysis. Univariate, bivariate and multivariate analysis was carried out. A multivariate Logistic regression model was used to determine the independent factors associated patients’ satisfaction. Variables with p-value of