Changing trends of hospitality industry: Emergence of millennials and gen Z as future customers and their influence on the hospitality industry

In today’s global scenario world is witnessing major changes on various fronts. Even Hospitality industry is influenced by this. As hospitality industry is extremely competitive it is necessary for the hoteliers to keep a track of these changes and trends which are happening in this industry. One of the ways to ensure the success of the hospitality industry is to forecast the needs of new generations of guests and travelers, also it is inevitable that the future belongs to new generation such as the millennials and Gen Z and so the hoteliers must be aware of their tastes, likes & dislikes because they are going to be the future of the hospitality industry. This paper tries to analyze the trends and needs pertaining to the millennials and Gen Z from the hospitality industry’s perspective as they are likely to be the major portion of hotels future customers and they also possess more power to influence any other generations ever