Assessing the Mobile Money user's awareness on social engineering in Tanzania: Case of the Ministry of Information Tourism and Heritage Zanzibar

Abstract: Social engineering is one of the most common attacking threats to the Mobile Money users during money Transactions. With the increasing rate of mobile money use, it has directly increased the number of social engineering incidents in mobile money services. It is therefore important to come up with the guidelines that will help the society to be more aware and to reduce the mobile phone criminals. As of now, some customers and other Mobile money users like agents have already lost thousands of shillings due to social engineering attacks. This study assesses the mobile money user’s perception on social engineering. The primary data were used and collected by a questionnaire method of 407 populations with the 203 sample size, analyzed by using the SPSS tool and it is a descriptive analysis. Few of the reason founded that lead in social engineering attacks are as lack of security awareness, PIN sharing, PIN requests and storing PINs in address books were recognized as major sources of vulnerability in mobile money theft. The study revealed that, mobile money users level of awareness on social engineering were good and is caused by the good perceptions of the Mobile Money users in the extents that many of them use their Mobile Money accounts in a safe environmentsin the consideration of knowledge, behavior and the security metrics. The study recommends that mobile money service provider, government and the normal Mobile Money users each have to play the role on fighting against social engineering attacks, like service provider to make security awareness program to the Mobile Money users has to make sure that the security and privacy policy are surely practiced. Furthermore normal Mobile Money users are advised to acquire professional knowledge, get educational trainings and form strong collaboration to fight against cybercrimes in general and social engineering particularly. Keywords: Social engineering, Mobile Malware, Social engineering attack. Title: Assessing the Mobile Money user’s awareness on social engineering in Tanzania: Case of the Ministry of Information Tourism and Heritage Zanzibar Author: Yussuf Haji Juma International Journal of Novel Research in Engineering and Science ISSN 2394-7349 Vol. 9, Issue 2, September 2022 - February 2023 Page No: 27-34 Novelty Journals Website: www.noveltyjournals.com Published Date: 03-November-2022 DOI: https://doi.org/10.5281/zenodo.7277453 Paper Download Link (Source) https://www.noveltyjournals.com/upload/paper/Assessing%20the%20Mobile%20Money%20user’s-03112022-4.pdfInternational Journal of Novel Research in Engineering and Science, ISSN 2394-7349, Novelty Journals, Website: www.noveltyjournals.co