TQM Practices and Organizational Performance in the Manufacturing Sector in Jordan mediating role of HRM Practices and Innovation

Total Quality Management (TQM) is a continuous process improvement by improving work processes to achieve the quality products and its influence in the organizational performance. The implementation of TQM in an organization is one of the most difficult tasks for a company, as it has consequences for employees. The fact that all quality management awards have included personnel management as one of the crucial aspects to follow is clear evidence of the importance it has for the world of quality management. Innovation plays a critical role in predicting the long-term survival of organizations, determining an organization’s success and sustaining its global competitiveness, especially in an environment where technologies, competitive position and customer demands can change almost overnight, and where the life-cycle of products and services are becoming shorter. The purpose of this study is to develop and propose the conceptual framework and research model of TQM Practices about Organizational Performance, by exploring the expected role of HRM Practices and Innovation as mediators to enhance this relationship. A comprehensive review of the literature on TQM, Organizational Performance, HRM Practices, and Innovation were carried out to accomplish the objectives of this study. The adoption of such a conceptual model on TQM and Organizational Performance would help managers and decision makers particularly in Organizational Performance in better understanding of the influence of TQM Practices on Organizational Performance, also to provide guidance to organizations to have a robust understanding the influence of TQM Practices on Organizational Performance with presence of HRM Practices and Innovation. At the same time, this study attempted to shed light on how to improve the Organizational Performance of the manufacturing sector in Jordan. Further, the scope for future study is to test and validate this model by collecting the secondary data from production line managers from manufacturing companies in Jordan, by using Structural Equation Modelling (SEM) approach for hypotheses testing and to find out the effect of these mediators in between TQM Practices and Organizational Performance