Beginning of a New Era: With AI-based CHATBOTS

Communication, as the word itself denotes, is all about common understanding. Problems arise due to ineffective communication. Common understanding is required in every field. Especially for business, it is very important that they bend according to the needs of the customers in order to satisfy them. And so, the customer service industry has come up with an innovation of theirs-CHATBOTS. Chatbots are a form of computer application based on AI (artificial intelligence) which provides a real conversation with the users. This paper analyses the working of chatbots and its future scope. Primary data were collected using questionnaire from about 121 respondents which included students (male and female) from Madras Christian college and their parents who were working in Chennai. And the data was analysed using statistical tools like pie diagrams and graphs. This research would analyse the presence of chatbots in the present generation along with its benefits in order to measure its extent of growth in the future