IMPLEMENTATION OF QUALITY FUNCTION DEPLOYMENT UTILIZING ANALYTICAL HIERARCHY PROCESS IN A TECHNICAL INSTITUTE

Quality Function Deployment (QFD) is a systematic approach to integrate customer needs and requirements into every aspect of the design and delivery of products and services to the customers. A successful product is one, which is design and developed as per the requirements and needs. Therefore getting the customer’s needs and requirements from a product or service is very crucial. This study uses management tool QFD for quality improvement and benchmarking in a technical institute by identifying the needs and requirement of customer (students of institute) with the aid of questionnaire. This study is an attempt to review and encourage the application of QFD for planning and improvement of quality by achieving the customer (students) needs. The ultimate element of Quality Function Deployment (QFD) is HOQ suggest technical parameter (How’s) for each Voice of Customer (What’s) and the importance rating for each of them, which can be used for improving the quality of engineering education in the college under study. This study will prove to be beneficial for various technical institutes as it highlighted the major concerned areas of quality improvements in the technical education. Keywords: Quality Function Deployment (QFD), Analytical Hierarchy Process (AHP), Technical Institute, House of Quality (HOQ), Technical Parameters, Customer Requirements