KUALITAS ANTENATAL CARE DENGAN KEPUASAN IBU HAMIL

ABSTRACT One of the efforts to improve health of pregnant women is ensure that pregnant women routinely carry out antenatal care. The motivation of pregnant women to carry out routine pregnancy checks needs to be balanced with quality Antenatal Care (ANC) so that pregnant women are satisfied and motivated to make the next visit. The results of Banyuputih Public Health Center reported for the past three years showed that K4 visits have decreased. Especially in 2016 to 2017, from 106% to 68%. So it is important to do research quality of ANC with satisfaction. The purpose of this study was to determine the relationship between the quality of ANC services and the satisfaction of pregnant women in Banyuputih Public Health Center in Situbondo District in 2018. This research method was quantitative with cross sectional design. The population in this study were pregnant women who had performed ANC services at Banyuputih Health Center during 2018. The sample in this study were 61 people. Data collection was done using primary and secondary data. This research instrument was a questionnaire using a Likert scale. Data analysis was performed using chi square test. The results showed that there was a relationship between service quality, dimensions of Reliability (0,000), Responsiveness (0,007), Assurance (0,016), Emphaty (0,001) and Tangible (0,016) with patient satisfactio