TRIPLE Deliverable: D3.1 Report on User Needs

This deliverable reports on the initial user research conducted for the TRIPLE project. The main output of the research conducted for this deliverable is the production of Personas and Scenarios for the TRIPLE platform. Eight Personas (6 for SSH researchers and 2 for other stakeholders) are presented each with an associated Scenario. Personas are archetypes of users based on empirical research with end-users. Scenarios are narrative of the personas using a novel product, in this case the TRIPLE platform. The project’s Personas and Scenarios are based on qualitative interviews conducted with 26 SSH researchers and 11 other stakeholders across Europe, during the period December 2019 - March 2020. The interviews were analysed using Thematic Analysis in order to identify common patterns across all the interviews. These patterns constituted the basis for the creation of the Personas and Scenarios. From each of the Scenarios created we have then obtained a list of end-user needs/requirements which will support the consequent design of the platform’s end-user interface and will constitute the basis for the subsequent co-design activities. The user needs have also been grouped in emerging functionalities. This output will be considered in the following months by the project partners in order to identify which user needs should be prioritised and go into production and which needs are out of the project’s scope.The Report has been officially approved by the EU Project Officer. --- The TRIPLE project (https://www.gotriple.eu/), which is financed under the Horizon 2020 framework (https://cordis.europa.eu/project/id/863420), under Grant Agreement No. 863420, with approx. 5.6 million Euros for a duration of 42 months (2019-2023). --- At the heart of the project is the development of the TRIPLE platform, an innovative multilingual and multicultural discovery solution