Web Services Supply Chains: A Literature Review

The globalization era has bought almost all services to the internet environment with multiple providers providing the same service in different ways. The same functionality is being offered by multiple providers so it becomes necessary to differentiate one self from the crowd in order to thrive against the cut throat competition from the service provider’s view. On the other hand it is absolutely essential for the client to select a service provider who meets not only the functional requirements of the client but also provides the best possible quality of service (QoS) to the customers. The services industry has contributed approximately 55.3% to the GDP of India in the year 2009. The service sector employs about 34% of the labor force in India [CIA report]. The exponentially growing service industry has started making its global presence through the internet enabled online environment. The web environment has made almost all kind of services available online be it a simple movie ticket booking or the most complex processes such as outsourcing, funds transfer and others. The online services are special kind of services as compared to the static or product supply chain which is more offline or the semi online service supply chains in which part of the service is offline and partly online