A SYSTEMATIC LITERATURE REVIEW OF CHALLENGES IN URBAN LOGISTICS

The urban population is expected to continuously grow by annually by 1.84% (World Health., 2016). Consequently, logistics providers will have to provide quality and reliability of services in areas with high congestion. The main objective of urban logistics is to optimize and organize logistics processes and transportation activities taking different factors into account (Benjelloun & Crainic., 2008). So far, analysis of urban logistics problems has rather focused on managerial, engineering techniques or technical aspects than on activities and interaction between the stakeholders. However, the interactions between stakeholders is key for increasing the efficiency with in complex systems (Rose et al., 2016; Stathopoulos et al., 2012; Österle et al., 2015). Therefore, this article presents the analysis of a systematic literature review focusing on challenges related to collaboration among the stakeholders in urban logistics. The paper consists of four sections, starting with the introduction, followed by the research methodology, before the results are presented and discussed, and ending with conclusion