Pharmacy value-added services: A cross sectional Study in Miri Hospital

Introduction: Pharmacy value-added services (PVAS) has been implemented in Malaysian public hospitals, facilitating the balance medications collection. Past studies examined the satisfaction towards PVAS and its impact on the waiting time. This study aimed to explore the patient's awareness of PVAS, adoption of PVAS, satisfaction towards PVAS, and willingness to adopt PVAS. Methodology: We conducted a cross-sectional study on Miri Hospital patients by using convenience sampling. We developed and validated a questionnaire in the Malay language to gather information on respondent's demographic data, awareness of PVAS, adoption of PVAS, satisfaction towards PVAS, and willingness to adopt PVAS. The results presented descriptively. Results: A total of 398 respondents participated. Most respondents (70.1%) were aware that PVAS offered in Miri Hospital. However, only a third had experience using PVAS. The most commonly used PVAS was the Appointment Card Dispensing System (49.6%), while minor usage was Local Partial Medication Supply Service (2.4%). Drive-Through Pharmacy had the most incredible satisfaction score, 4.40 (SD=0.70), whereas Call-and-Collect Service was the least satisfied, 3.88 (SD=0.91). The majority of the respondents (86.2%), precisely 95.8% of the experienced PVAS user and 90.1% of the inexperienced group, were willing to adopt PVAS. Discussion/Conclusion: Many respondents were aware of PVAS. However, the adoption could be further improved. Furthermore, many were willing to adopt PVAS. The Drive-thru Pharmacy had the most significant awareness and satisfaction, yet low usage probably due to the lack of promotion. Adoption of PVAS is possible if we inculcate the intention to adopt. [Disclaimer: Abstract text might vary slightly from what is displayed in the e-poster]This poster was submitted to the 14th National Conference for Clinical Research (NCCR) on August 18-20 2021. https://nccrconference.com.my