The Influence of Electronic Learning Service Quality on Student Satisfaction. Evidence From Zimbabwean Public Universities

With the emergence of the Covid-19 pandemic and rapid technological growth, electronic learning has become a ubiquitous lever on service delivery in higher education. The purpose of the study was to determine the impact of perceived e-learning service quality on student satisfaction in Zimbabwean public universities. The study adopted the causal research design embedded in the positivism research philosophy. Four e-learning public universities were selected for data collection using a stratified sampling method. Findings from 321 valid responses through multiple regression analysis revealed positive relationships between e-learning quality factors (system quality, information quality and support service quality) and student satisfaction (p