Assessment of the Satisfaction of Postnatal Mothers with the Technical Aspects of Nursing Care during Immediate Postnatal Natal Period at Kenyatta National Hospital

Background: Satisfactory nursing services received by postnatal mothers within the first 72 hours after birth in the health care facilities are a source of joyous memories and experiences of childbirth. Objective: The aim of the study was to assess the satisfaction level of postnatal mothers with the technical aspects of nursing care in postnatal wards at Kenyatta National Hospital (KNH). Materials and Methods: This was a descriptive cross-sectional study; quantitative approach was used. Sample size was 261 postnatal mothers, determined using simple random sampling. Ethical approval was obtained from the KNH-University of Nairobi (UON) Ethics and Research Committee. The data edited, cleaned and numerically coded to facilitate analysis. The data was entered using excel sheet. Descriptive statistics was analyzed and presented using charts and tables. Inferential statistics analyzed by use of correlation and regression of variables and results given using output tables. Results: Majority (33%) of the respondents were not satisfied (1) with technical aspects of nursing care while only 11% were fully satisfied (5). Satisfaction level mean score of 2.47 (49%) at level 2 (satisfied) in a Likert scale of 1-5 was revealed. Conclusion: Based on this study finding, the level of postnatal mothers’ satisfaction with technical aspects of nursing care at KNH postnatal wards was below average. The immediate postnatal care should be designed to meet the expectations of mothers admitted in the postnatal wards