QUALITY MANAGEMENT IMPLEMENTATION IN CONSTRUCTION INDUSTRY

After agriculture sector, construction sector is second largest sector. As it is big sector, so there is tough competition. Due to more competition and many firms are in market and as these building projects are complex, clients also used to increase their demands and also at a very cheap rate. This further lead to making compromise in quality of supply that must be avoided. It is basic factor for success of construction projects. Quality used in construction projects, could also be regarded as satisfaction for project participants. In many industries quality management system has been successfully adopted. It is also becoming most important part of construction these days. In this thesis, we will study about quality management system for small contractors. For any type of work in any project, contractor is the only person who is responsible for quality of project. After asking several questions from the contractors, this study is carried out. Data collected from several questions were being analysed by Relative Importance Index (RII) method. On the basis of RII the mean and median were deliberated and ranked for each factor that on which project is done. The result calculated from the factors obtained is the highest rank is review on system undertaken by top management at pre-defined interval was maximum and adequate provision of appropriate resources for performance of work