FACTORS AFFECTING SATISFACTION AND TURNOVER OF INFORMATION TECHNOLOGY WORKERS IN INDIA

ABSTRACT: The current study examined the key factors that influenced the management of knowledge workers in Indian Information Technology sector. This article also ascertained the various practices employed by the employer’s and explored the practices which were highly appreciated by the employees and their impact on the knowledge workers management. The collection of data done through a self-administered questionnaire with the help of convenience sampling. The sample size was 500 knowledge workers from 10 IT organizations in Delhi/NCR region. The reliability of the questionnaire was determined by the Cronbach’s alpha method and the value for all the variable was greater than 0.7 that acceptable. The analysis of collected data was done through descriptive tests in SPSS and structure equation modelling conducted in AMOS. The results of the study stated that awareness of employer, reward, recognition & growth, work policies & arrangement and employer’s concern & care were highly correlated with the knowledge workers management in Indian IT sector. KEYWORDS: knowledge workers, Indian IT sector, Retention Strategie