The Factors Influencing Patient Satisfaction in Interna Room Men Puncak Jaya Hospital

Background: The satisfaction of services from hospitals can be judge requires adequate facilities, infrastructure and attitudes and behavior of health workers in providing services. Age and education of patients can assess the service they receive, the quality of service that has less implications for patient satisfaction. Objective: To find out the factors that influence patient satisfaction in the Male Care Room Mulia Mulia Hospital, Puncak Jaya Regency" Research Method: Analytical with cross sectional study design. The population was all patients hospitalized during the months of October - December 2018 in the Male Nursing Room in Mulia Jaya Hospital, Puncak Jaya Regency, as many as 109 samples. Data were obtained using questionnaires and analyzed using quare techniques and logistic regression. Results: Factors that influence patient satisfaction in the Men's Nursing Room Mulia Hospital in Puncak Jaya Regency are facilities (p-value 0.031; Rp: 1.781; CI95% (1,084 - 2,927), infrastructure (p-value 0,000; Rp. 4,861; CI95 % (2,758 - 8,570), behavior of health workers (p-value 0.001; Rp. 2,408; CI95% (1,586 - 3,657). Factors that not affect patient satisfaction in the Interna Room Men Mulia Mulia Hospital, Puncak Jaya Regency are age (p -value 0.388; (RP: 1.293; CI95% (0.808 - 2.070), education (p-value 1,000; RP: 11.053; CI95% (0.626 - 1.774), length of stay (p-value 0.172; Rp. 1.462; CI95%; CI95% (0.903 - 2,366) The dominant factors that influence the satisfaction of male inpatients in Mulia Hospital are the facilities, infrastructure, attitudes and behavior of health workers