ASSESSMENT OF PATIENT'S SATISFACTION WITH PHARMACEUTICAL SERVICES AND HEALTHCARE FACILITIES IN TERTIARY CARE HOSPITALS QUETTA, PAKISTAN

Patient satisfaction assessment is regarded as a major pointer of the quality of the pharmacy services patients received in the tertiary care hospitals Quetta. This study was set out to evaluate patient satisfaction with pharmaceutical services. The evaluation of various literatures supports the level of patient satisfaction in various studies. A critical but defective situation in healthcare is that patient satisfaction has not been taken seriously enough; patient satisfaction and patient trust demonstrate patient loyalty and satisfaction are directly linked to services, recommending the hospital and their willingness to pay the bill. A Cross sectional descriptive study led in tertiary care hospitals of Quetta to determine the patient satisfaction with pharmacist and pharmacy services. This study was done in different government hospitals in Quetta city of Pakistan. The prime results pf current study specified that persons with middle to low or no income were not pleased with pharmacy facilities. It designates that facilities related to exact medications, particularly their obtainability, information on side effects, storage, predictable consequences from the medicines and other were accountable for the lower level of satisfaction this was consistent with studies where they have similar response. Keywords: Pharmaceutical services; Satisfaction; Hospital and Expectation