Conceptual Study of Total Quality Management for Business Organizations

The Total Quality Management is required for Business organizations for improving their performance by using advance technology in performing the business functions . A TQM is concept in which involves quality in all the activities of the business functions . Customers are always demanding the best products and best services from the organizations so that they get best return of what they have paid for. Total quality management (TQM) consists of organization-wide efforts to "install and make permanent climate where employees continuously improve their ability to provide on demand products and services that customers will find of particular value "Total" emphasizes that departments in addition to production (for example sales and marketing, accounting and finance, engineering and design) are obligated to improve their operations; "management" emphasizes that executives are obligated to actively manage quality through funding, training, staffing, and goal setting. While there is no widely agreed-upon approach, TQM efforts typically draw heavily on the previously developed tools and techniques of quality contro