Oh Twitter, Where Art Thou

This is the tale of how I got locked out of my Twitter Account. During the digital journey of me trying to get it back, I discovered important safety rules when dealing with Twitter, how their system has security gaps leading to the lockout being useless and how Twitter manages to keep their user numbers growing. So here’s an account of how the little blue bird goes about doing things.This paper was written in 2014 as part of a research project at scip AG, Switzerland. It was initially published online at https://www.scip.ch/en/?labs.20140508 and is available in English and German. Providing our clients with innovative research for the information technology of the future is an essential part of our company culture