CUSTOMER DELIGHT IN BANKING

The Banking Sector is the lifeline of any modern economy. It is one of the important financial pillars of the financial sector, which plays a vital role in the functioning of an Economy. It is very important for economic development of a country that is financing requirements of trade; industry and agriculture are met with higher degree of commitment and responsibility. Thus the development of a country is integrally linked with the development of banking. They play an important role in the mobilization of deposits and disbursement of credit to various sector of the economy. The banking system reflects the economic health of the country. The strength of an economy depends on the strength and efficiency of the financial system, which in turn depends on a sound and solvent banking system. A sound banking system efficiently mobilized savings in productive sector and a solvent banking system ensures that the bank is capable of meeting its obligation to the depositors