Designing Performance Appraisal Using Balanced Scorecard Methods for PT Talenta Indonesia Raya

ABSTRACT: The Balanced Scorecard concept is a comprehensive instrument that requires each organizational unit to modify its actions in order to meet goals while establishing a company plan. (Benková, Gallo, Balogová, & Nemec, 2020) . Individual business units in organizations must identify their metrics in order to connect the four BSC key views. These views include the financial perspective, customer perspective, the internal process perspective, the learning and growth perspective.The primary goal of the Balanced Scorecard idea is to ensure that the firm is managed in the future rather than in the past in order to ensure its long-term survival. The goal of this study is provide an overview of the existing situation, determine the suitable solution, and to design the suitable Performance Management System (PMS) for PT Talenta Indonesia Raya. In this study, the PMS was created using the Balanced Scorecard method where the company's objectives and assessments are carried out not only from one perspective but from four different perspectives in order to create organizational balance; namely Financial Perspective, Customer Perspective, Internal Process Perspective, and Learning and Growth Perspective. This study using primary and secondary data, which is the survey conducted on 46 employee of Talenta Indonesia and the interview for 3 employees. The overall performance of the company is sufficient, but it is still below the company's expectations and still has many rooms for improvement. This value is obtained from the results of 60% (Need Development) on the Financial Perspective, 81.33% (Fair) on the Customer Perspective, 87% (Good) on the Intermal Business Process Perspective, and 96.67% (Excellent) on Learning and Growth Perspectives