Bytes : IT Service Management

The article "IT Service Management" authored by Gunuganti Kiran Swathi, a Wintel Server engineer at OCBC Bank, Singapore, provides a comprehensive overview of IT Service Management (ITSM) and its significance in modern organizations. The author delves into key aspects of ITSM, such as its core concept of delivering IT as a service, the importance of aligning IT with business goals, and the benefits of ITSM in terms of efficiency, collaboration, cost reduction, and customer experience improvement. The article explores various ITSM processes including Service Request Management, Knowledge Management, IT Asset Management, Incident Management, Problem Management, and Change Management, highlighting their roles in enhancing IT service delivery and problem resolution. The author also discusses common challenges faced by IT Service Managers in the digital era and offers insights into overcoming these obstacles. This insightful piece provides valuable guidance for implementing effective ITSM frameworks and underscores the role of ITSM in optimizing business operations and customer satisfaction