Job Satisfaction and Job Performance of Employees of Ziga Memorial Hospital Tabaco City

The study was conducted to determine the job performance and satisfaction of the permanent employees of Ziga Memorial Hospital in Tabaco City. Policy measures may be proposed to enhance the service delivery system of Ziga Memorial Hospital. The respondents of this study were the 67 permanent employees of the hospital which belong to the four departments namely. administrative, ancillary, medical and nursing. To validate the data on the Job performance of the employees, there were 30 patients rated the respondents who had been confined for at least three days and capable of accomplishing the questionnaires. This research employed a descriptive research which was supported by a questionnairechecklist as the main data-gathering tool. The study utilized the Herberg Two-Factory Theory as the main theory which guided the conceptualization and conduct of the research. This theory was supported by the Maslow’s Hierarchy of Needs and Alderfers’ E-R-G Model. A research-structured questionnaire checklist was used as the main data gathering tool. This provided information in answer to the problems stated. To assess the job performance, their ratings in the official performance evaluation system for the years 2009,2010 and 2011 were taken. The clients’ satisfaction rating form was used by the 30 patients to evaluate the respondents’ job performance. The findings of the study revealed that: in terms of Level of satisfaction in motivational factors, the rating was average level with 3.10 as described percentage. For the problems encountered by the employees through motivational factor, the highest rate was that the efforts as competent workers were never appreciated, lack of motivations from superiors to excel in their job, there was also a minimal scope for developing new ideas, and few opportunities to attend seminars and trainings. Along with hygiene factors, the employees considered discrimination in the implementation of hospital rules and policies, inadequate materials and technical resources for their job