Factors Influencing the Students' Perceptions of the Quality of Education Services at Hue University in Vietnam

Abstract In today's competitive higher education environment in Vietnam, higher education institutions have focussed more on quality education services to improve students' satisfaction, which is considered an important factor for attracting and retaining students and evaluating the success of these higher education institutions, as a result. This research aimed to examine Vietnamese students' perceptions about the quality of education services offered at Hue University in Vietnam. The data were obtained from 2933 students (816 males and 2117 females) from four-university members of Hue University, Central Vietnam. They completed a 22-item questionnaire related to perceptions of the education service quality at Hue University. The research results showed that the students were generally satisfied with the quality of education services provided by Hue University. In addition, students' satisfaction at Hue University is most affected by their perceptions about access to education services and the educational environment. The study also provided several implications, for Hue University in particular and other Vietnamese higher education institutions in general, to enhance their education services to improve the level of education service quality for attracting and retaining students. Link at: https://www.researchgate.net/publication/349138929_Factors_Influencing_the_Students'_Perceptions_of_the_Quality_of_Education_Services_at_Hue_University_in_Vietnam Doi: 10.31901/24566322.2021/32.1-3.115