Knowledge Management Practices, Process, and Performance Outcomes of One Private University System in the Philippines: Inputs to Knowledge Management Model

Due to a rapidly evolving and emerging knowledge economy, organizations today face several difficulties and challenges. Businesses worldwide must improve operations to establish a sustainable competitive advantage and guarantee growth. Higher Education Institutions (HEIs), with knowledge creation as their pinnacle of business, face the greatest challenge of strategically positioning themselves to be responsive to the new demands of the knowledge economy. Universities are the primary formal means of producing, distributing, and transferring knowledge—crucial for expanding the global economy—. Educational leaders must support innovations to accomplish organizational goals effectively and efficiently and maintain their position as industry leaders. This study assessed the Key Factors of Knowledge Management (KM) Practices, KM Process, and KM Performance Outcomes of a Private University System in the Philippines. Specifically, this study determined the level of performance of KM Practices in terms of Organizational Culture, Information Technology (IT), and Employee Motivation; assessed the KM Process in terms of Knowledge Generation, Knowledge Storage, Knowledge Sharing, and Knowledge Application; determined the KM Performance Outcome levels in terms of Teaching, Research, and International Outlook; tested the significant relationships between KM Practices and KM Process; to KM Performance Outcomes; and developed a KM Model for a private university system. A descriptive research design was used in this study and utilized purposive random sampling techniques with two hundred thirty-six faculty members of a private university system in the Philippines. The study revealed a high level of assessment of implementing the Key Factors of KM Practices in the university system regarding Organizational Culture, Information Technology, and Employee Motivation. Generally, all stages of the KM Process are always practiced in the university system. However, an intensified implementation of the activities under the Knowledge Application and Storage stages is needed. A moderate level of assessment of the Performance Outcomes of KM implementation in Teaching, Research, and International Outlook was also revealed in this study. Furthermore, the study revealed strong and significant relationships between Key Factors of KM Practices and KM Processes to KM Performance Outcomes