PROCEDURES MANUAL OF THE QUALITY MANAGEMENT SYSTEM BY PROCESSES IN A UNIVERSITY

Abstract The quality management systems in higher education based on the ISO 9001:2015 standard, integrated with the requirements of Internal Control and the National Accreditation Board constitutes a Strategy adopted by Higher School of State and Government Cadres (ESCEG) for the fulfillment of its mission. The article aims to present the design of the Procedures Manual of the ESCEG Quality Management System, based on four stages, referring to the theoretical referential framework, the integral diagnosis with a focus on processes and risks, the design of the Manual, aligned to the strategic objectives, compliance with regulations and requirements, as well as the control and improvement of the procedures for the fulfillment of the goals of the indicators outlined in the strategic projection of the university.The authors declare that they have no conflicts of interes