Unleashing the Power of Artificial Intelligence: Transforming HR Practices in Higher Education Institutions with ChatGPT

Abstract: This paper explores the transformative potential of artificial intelligence (AI) tools, specifically ChatGPT, in revolutionizing HR practices within Higher Education Institutions (HEIs). As AI continues to advance rapidly, HEIs can leverage tools like ChatGPT to streamline recruitment and selection processes, personalize onboarding and employee support, enhance employee engagement and performance management, automate routine HR tasks, improve faculty-student interaction, streamline institutional policies and procedures, enhance alumni engagement, and utilize analytics for decision support. These AI-powered capabilities offer numerous benefits, including improved efficiency, reduced biases, enhanced employee experiences, and optimized resource allocation. However, ethical considerations regarding data privacy, bias mitigation, transparency, and user adoption must be carefully addressed. By navigating these challenges responsibly, HEIs can harness the full potential of AI tools to create a thriving environment, foster continuous learning, and drive organizational success. This paper provides insights into the potential impact of AI tools like ChatGPT and highlights the road ahead for integrating AI into HR practices within higher education institutions. Keywords: Artificial intelligence, HR practices, Higher Education Institutions, ChatGPT JEL Classification Number: J24, O3