EOSC Technical Specification EOSC-Hub Federation Services - Helpdesk

The EOSC Helpdesk service is the entry point and ticketing system/request tracker for issues concerning with the available EOSC services. It works as a unified ticketing system by managing the requests for different services or resources providers from a common standalone service. It provides a 1st level support for all EOSC services and a dedicated 2nd level support for services in the EOSC Hub Portfolio (e.g. Marketplace, AAI system, Monitoring, ...). EOSC Services can use EOSC Helpdesk choosing one of three integration paths: 1) Direct usage, 2) Ticket redirection, 3) Full integration