Analysis Of Public Service Quality In The Regional Financial And Revenue Management Agency In Buleleng Regency

The purpose of the study was to determine the quality of public service at the Badan Pengelolaan Keuangan dan Pendapatan Daerah Kabupaten Buleleng and to determine the factors that influence the quality of public service at Badan Pengelolaan Keuangan dan Pendapatan Daerah Kabupaten Buleleng. The data where analyzed qualitatively descriptively to provide an overview of the research problem. In collecting data, the methods used are observation, interviews, and trough questionnaires. The results of the study on the 5 indicators that exist in the quality of public service at Badan Pengelolaan Keuangan dan Pendapatan Daerah Kabupaten Buleleng are physical evidence (tangibles), reliability (reliability), responsiveness (responsiveness), assurance (assurance), attention ( ampathy). In addition, the factors that influence the quality of public service at Badan Pengelolaan Keuangan dan Pendapatan Daerah Kabupaten Buleleng are Human Resources and the discipline of service officers. Badan Pengelolaan Keuangan dan Pendapatan Daerah Kabupaten Buleleng is currently not optimal in providing service to the community because there are still services that are still not good so it still needs to be improved