Analysis of Operational and Service Performance on the Loyalty of Sumatran LRT Passengers South in 2022

Evaluation of service quality and service quality during passenger satisfaction are determining factors toward passenger loyalty. As such, there are necessary efforts to increase passenger satisfaction. The research was conducted in Station of LRT South Sumatra with sample amounting to 100 employees. Data was gathered through instrument in form with tested. Likert scale The used data analysis method is path analysis. First research result found that service quality has positive and significant correlation towards passenger satisfaction. Therefore, it can be concluded that service quality has positive and significant correlation towards passenger satisfaction. Relevant service quality and service quality in passenger satisfaction has effects to increase passenger loyalty, thus passenger satisfaction as intervening variable is proved to improve service quality and service quality towards passenger loyalty