Mediation Effect of Job Satisfaction and Job Stress on Leader-Member Exchange Relationship on Turnover Intention of Hotel Employees in Banda ACEH

This study aims to analyze the effect of leader-member exchange (LMX) on turnover intentions mediated by job satisfaction and job stress of hotel employees in Banda Aceh. This research was conducted at the Ayani Hotel, Grand Nanggroe, Grand Permata Hati Hotel, and The Pade Hotel with a total population of 213 people. The sample was determined a saturated sample technique. Data were collected by distributing questionnaires and analyzed using AMOS SEM statistical equipment. The result proves that the LMX positively affects satisfaction, but negatively affects job stress and turnover intention; satisfaction negatively affects turnover intention; job stress positively affects turnover intention; satisfaction and job stress partially mediate the LMX effect on turnover intention. This finding proves that the model of decreasing turnover intention for hotel employees in Banda Aceh is a function of increasing LMX which can contribute to increasing job satisfaction and reducing job stress