A Study on Medical Social Work Intervention and Patient Satisfaction

Social work is a professional and academic discipline that seeks to improve the quality of life and enhance wellbeing of individuals, families, couples, groups, and communities through research, policy planning, community development, direct practice, crisis intervention, ensuring social welfare and security for those affected by social disadvantages such as poverty, psychosocial care to mentally and physically disabled, and raising voices against social injustice for social reforms, including social actions against violations of civil liberties and human rights. Objectives of the study are to explore the nature of social work intervention and to discover the relationship between medical social worker intervention and patient satisfaction. Methodology includes both qualitative and quantitative methods using in- depth interview and structured interview schedule. A total no, of 100 samples were collected for screening and 10 samples taken for case study. Results and discussion shows that the social worker’s psycho-social intervention in hospital would help the patient to open up and understand their problem, cope with the situation, follow up of the treatment and take proper decision, to lead future life in a better way. This study shows that effectiveness of medical social worker intervention in reducing the psycho-social problems both patient and the family members. Motivation, therapies, different health related educations, positive reinforcement and suggestions helped patients to adjust with the situation and overcome from the problem. Social worker plays a major role in every setting, especially in the entire process of rehabilitation, hospital setting and NGOs to provide psycho-social support to the people