Online Dispute Resolution: The Perspective of Service Providers

The current study examines the application of Online Dispute Resolution (ODR) with the specific focus on resolving civil disputes. For that purpose, this paper initially provides an introduction to the concept of ODR clarifying the major distinguishing characteristics which differentiate ODR from ADR. Next, the study will provide a thorough overview on two types of ODR namely, E-Negotiation and E-Mediation followed by arguing the applicability of these two principles into the ODR field in the global context. Finally, this paper will analyse the establishment and implementation of the EU ODR platform which was launched by the EU Commission to improve the efficiency of conflict resolution between traders and consumers through providing them with access to quality dispute resolution mechanisms procured by dispute resolution bodies