Outsourcing Cleaning Services as an Alternative to In-House Cleaning in an Organization: A Case Study of the Bank of Agriculture (BOA), Bauchi Plaza

The meritorious effects of outsourcing cleaning services are being examined in the Bank of Agriculture Plaza in Bauchi, Bauchi State, Nigeria. Purposive sampling was used to choose 36 Bank workers and questionnaires were used to collect primary data from these individuals. The analysis was done using descriptive statistics. The results demonstrated a significant variation in cleaning service quality between the two scenarios. This suggests that the cleaning service's caliber improved once it was outsourced. Given the satisfaction gained from continuing the contracted cleaning solutions, the study advises the Bank to do so in order to improve operational effectiveness and resource allocation