Study of customer aspects of cyber securities in e-banking

The Internet seems to be the new delivery channel in the banking sector. Factors such as the security of personal data or the reliability of a financial institution have been identified as the determinants of electronic-banking adoption. In this paper, we have tried to analyse customers perception and awareness towards e-banking, problems faced by them while using e-banking along with security and privacy concern faced by them. A series of new factors, such as the difficulties of using the Internet, are shown to play a crucial role in the consumer‘s attitude – adoption or rejection – of this new alternative channel