Assessing Satisfaction with Quality of Maternal Healthcare Among Child Bearing Women in Selected Primary Healthcare Centres in Ogun State, Nigeria.

This study assessed satisfaction with quality of maternal health care services among childbearing women attending clinic in selected Primary Health Centers (PHCs) in Ogun State, Nigeria. This study adopted descriptive cross-sectional research design to examine women’s level of satisfaction with maternal health care services. The population of this study comprised of 2,417 child bearing women within 15 and 49 years utilizing maternal health care services in selected PHCs in Ogun State, Nigeria. Multi-stage sampling procedure was used to select 380 respondents from 6 PHCs. Data were obtained using a structured questionnaire adapted from “The Patient Satisfaction Questionnaire”, PSQ-18 (short form). Analysis was done with the help of descriptive statistics and inferential statistics. All hypotheses were tested at 0.05 level of significance. The findings of the study show that majority of women of child bearing age have utilized maternal healthcare services in one way or the other. Staff conducts and practice (94.6%) was a main factor influencing quality of health care services, followed by physical facilities (90.2%) and adequate resources (81.4%). Patients satisfaction with maternal healthcare services encountered is related to healthcare delivery system (r = 0.613, p =0.000). Also, patients satisfaction with maternal healthcare services encountered is related to adequate resources available at the health centres or clinics (r = .534, p =.000). It was recommended among others that the Ministry of Health should consistently provide adequate number of staff, supplies, equipments and drugs for providing maternal health care. Keywords: Satisfaction, Quality, Maternal Healthcare, Child Bearing Women,This article has been published at www.ijarbas.com, Issue: 3, Vol.#2, March, 2020