Patient Satisfaction Level in a Rural Tertiary Care Hospital, Bareilly

The primary goal of the tertiary care hospital as a highest level of health care provision is to provide best possible health care to the patients. Patient satisfaction is one of the established yardsticks to measure success of the services being provided in the health facilities. The study was aimed to study satisfaction of outdoor patients regarding behavior of hospital’s personnel, provision of basic services & facilities in the hospital and also to find out the relation of bio-social variables with the level of satisfaction of hospital staffs. A hospital based cross sectional study was carried out in a tertiary care hospital, Bareilly during January - March 2014 among outdoor patients reporting for corresponding. Study subjects was selected by systematic random sampling method and interviewed using a pre-tested & semi-structured interview schedule. Data entry and analysis were done using the Epi- info statistical software. A total of 292 OPD patients were included in the study. Majority of them were satisfied with the services & facilities available as well as with the behavior of hospital staffs. Statistically significant relation was seen between behavior of doctors and class III & IV staffs with satisfaction level, gender & cleanliness, gender & behavior of doctors and class III/IV employees and also education & behavior of doctors