Digitalization of the logistics process management system for postal and courier services

The article is devoted to the development of theoretical and methodological recommendations for automating the business processes of postal and courier services. The subject of the study is the logistics business processes of postal and courier services. Based on theoretical generalization, methods of analysis and synthesis, the approaches of scientists to determining the essence and advantages of digitalization of business processes are investigated. The technical means of automation of the logistics management system are considered. Scenarios for automating logistics business processes are defined. The problems of introducing modern ERP systems in the activities of postal and courier services are identified, which lie in the existing monopoly in the software market and in the absence of a significant number of specialists working with one of the most popular information systems. It is determined that one of the optimal approaches to automating the logistics business processes of postal and courier services is the expansion and integration of the ERP system to the developed specialized LMS modules. A model is proposed that coordinates LMS software tools (modules) for postal and courier services with the corresponding business processes. The necessary software tools have been identified - LMS modules for postal and courier services with the corresponding business processes. It has been established that the digitalization of logistics processes provides new opportunities for postal operators to increase efficiency, improve speed and reliability, and develop innovative products and services.Originally published in https://ruservices.rgutspubl.org/index.php/1/article/view/3