QUALITY MATTERS: INTER-INSTITUTIONAL QUALITY IMPROVEMENT FOR ONLINE COURSES

The Quality Matters (QM) project funded by FIPSE and administered by MarylandOnline (MOL) is creating a replicable inter-institutional continuous improvement model to assess, assure, and improve the quality of online courses. Designed to address statewide and national needs for credible quality assurance in online learning, the inter-institutional collaboration is an integral and essential feature of QM project organization, implementation, and impact. The project uses inter-institutional, intersegmental peer review teams as an integral part of the quality improvement process; the expansion of the peer reviewer pool to involve faculty from two- and four-year institutions beyond MOL members in peer reviews of courses is also particularly noteworthy. The QM project’s success to date indicates the viability of creating an interinstitutional collaborative process for quality improvement in online courses. Future efforts will focus on determining whether the project can build and maintain a sustainable model for the long term