Evidence from the implementation of a social accountability approach to improve family planning services: Perspectives from community members and health workers in Togo

This brief summarizes findings from Breakthrough RESEARCH\u27s formative qualitative evaluation of a social accountability approach implemented in and around the city of Lomé, Togo to strengthen family planning (FP) services. It is intended to inform FP programs implemented by the USAID-funded West Africa Breakthrough ACTION (WABA) and AmplifyPF projects to further improve FP related outcomes. This brief provides an overview of the social accountability approach and describes the enabling factors and challenges associated with implementation as well as perceived outcomes related to the effectiveness of the social accountability approach to improve FP service delivery at the community level, at the facility, and in terms of client and provider interactions. The brief concludes with strategies to leverage these findings to improve implementation to achieve increased FP client satisfaction service utilization