Sampling and reconstructing user experience

The Experience Sampling and Reconstruction Method (ESRM) is a research method suitable for user studies conducted in situ that is needed for the design and evaluation of ambient intelligence technologies. ESRM is a diary method supported by a distributed application, Reconexp, which runs on a mobile device and a website, enabling surveying user attitudes, experiences, and requirements in field studies. ESRM combines aspects of the Experience Sampling Method and the Day Reconstruction Method aiming to reduce data loss, improve data quality, and reduce burden put upon participants. The authors present a case study of using this method in the context of a study of communication needs of working parents with young children. Requirements for future developments of the tool and the method are discussed.