Critical success factors in ERP projects:case studies in two industrial organizations in the Netherlands

Over the past decade many organizations are increasingly concerned with the implementation of Enterprise Resource Planning (ERP) systems. Implementation can be considered to be a process of organizational change influenced by different factors of type organizational, technological and human. This paper reports on critical success factors (CSFs) in two actual ERP implementation projects in industry. Critical success factors are being recognized and used in these projects and serve as a reference base for monitoring and controling the implementation projects. The paper identifies both (dis)advantages of CSFs and shortcomings of ERP implementation project management.