User experience of digital news:two semi-long term field studies

ABSTRACTReading of digital news on personal devices has dramatically increased. Parallel to new devices, novel services and content types are created forming new habits and experiences for readers. Previous research is limited in understanding temporal aspects of such users’ experiences (UX). This study aims to understand UX of mobile news reading in a real context of use over one week in two different case studies. UX of digital replicas, browser optimized versions of digital news, and a novel media authentication method for news reading and ordering were explored with actual news readers (N=36) in field using their own tablets and personal computers. Data-collection included daily diaries with UX questionnaires, and retrospective interviews. The results showed that the studied forms of digital news and authentication method provided positive UX, and they were appealing for future digital news. UX also showed a tendency of improving over a time. The user’s habits of reading digital news reflected the conventions of reading a print newspape