On predicting the results of applying workflow management in a healthcare context

Even though workflow management systems are currently not being applied on a wide scale in healthcare settings, their benefits with respect to operational efficiency and reducing patient risk seem enticing. The authors show how an approach that is rooted in simulation can be useful to predict the benefits of using a workflow management system. The approach is discussed and its application is demonstrated in the setting of the pre-operative process as being executed in the Bronovo hospital. The approach is considered useful for other healthcare organizations in search for a better foundation for the application of workflow technology