Enhancing the Experience of Stakeholders in Healthcare

Implementing effective decisions in healthcare has a dependency on understanding the different stakeholders in healthcare and comprehending the role that they play in delivering high quality patient care. Healthcare stakeholders have seen an increase in public health relevance as health systems were tasked with major increases in demand while dealing with decreased resources, supply-chain inconsistencies, and restrictions that placed an immense strain on the workforce. I had the opportunity to join the University of Pittsburgh Medical Center (UPMC) Department of Medicine (DOM) from January 2022-April 2023 where I worked alongside administrators on projects that positively impact faculty and staff across the department. I was given the opportunity to take a leadership role in three projects which contained involvement from multiple healthcare stakeholders. These three projects addressed an employee satisfaction survey for University of Pittsburgh staff members to share workplace feedback, providing a center for patients with physical disabilities to receive primary care in an innovative space, and a telemedicine service that works alongside the Hospitalist group to benefit patients in the hospital