Add to ORKGTo investigate the overall service quality of Singapore tour operators by analysing the expectations and perceptions of Chinese tourists. To identify Singapore tour operators weaknesses from Chinese tourists' perspectives, such that financial resources can be better directed to these areas. This would distinguish Singapore from the other destinations and thus attracts more Chinese tourists to come Singapore for holiday
This article assembles research published in Chinese-language journals and the more mainstream Engli...
112 p.The main thrust of this research is to create greater awareness among hoteliers as to what the...
This study investigates certain aspects of public bus service quality level in Singapore. Firstly, t...
The Chinese market is now New Zealand’s largest inbound tourism market. There are three popular trav...
Chinese inbound tourism constitutes Australia’s fastest growing and largest international tourist ma...
The research team was interested in testing the applicability of the SERVQUAL model in the Singapore...
The purpose of the study was to assess international tourists’perceptions and expectations of servic...
A good understanding of customer expectations is very important to service providers. Since the Chin...
International Conference on Management and Service Science, MASS 2011, Wuhan, 12-14 August 2011The t...
This study aims to explore tourists\u27 satisfaction with cruise services and the gap between expect...
This paper reports the process of developing a measurement for service quality of Chinese GPTs in Au...
170 p.Tourism has made immense contribution to the development of Singapore economy in the past thre...
Promoting Singapore as a tour is destination requires a systematic approach towards understanding th...
This paper examines service shortfalls of Chinese group package tours in Australia. China is now Aus...
Purpose – The purpose of this paper is to assess Chinese tourists' perceptions of the UK hotel servi...
This article assembles research published in Chinese-language journals and the more mainstream Engli...
112 p.The main thrust of this research is to create greater awareness among hoteliers as to what the...
This study investigates certain aspects of public bus service quality level in Singapore. Firstly, t...
The Chinese market is now New Zealand’s largest inbound tourism market. There are three popular trav...
Chinese inbound tourism constitutes Australia’s fastest growing and largest international tourist ma...
The research team was interested in testing the applicability of the SERVQUAL model in the Singapore...
The purpose of the study was to assess international tourists’perceptions and expectations of servic...
A good understanding of customer expectations is very important to service providers. Since the Chin...
International Conference on Management and Service Science, MASS 2011, Wuhan, 12-14 August 2011The t...
This study aims to explore tourists\u27 satisfaction with cruise services and the gap between expect...
This paper reports the process of developing a measurement for service quality of Chinese GPTs in Au...
170 p.Tourism has made immense contribution to the development of Singapore economy in the past thre...
Promoting Singapore as a tour is destination requires a systematic approach towards understanding th...
This paper examines service shortfalls of Chinese group package tours in Australia. China is now Aus...
Purpose – The purpose of this paper is to assess Chinese tourists' perceptions of the UK hotel servi...
This article assembles research published in Chinese-language journals and the more mainstream Engli...
112 p.The main thrust of this research is to create greater awareness among hoteliers as to what the...
This study investigates certain aspects of public bus service quality level in Singapore. Firstly, t...