ISO 9000 certification : is it a must?

113 p.The objective of this research is to gain an insight into why companies are trying to attain the ISO 9000 certification, what kinds of benefits can these companies get from the certification of ISO 9000, and why is the ISO 9000 certification a must for companies. Despite the fact that to date only several hundred companies have obtained the ISO 9000 certification, there is still limited research available regarding the benefits of the ISO 9000 certification in Singapore since it has been introduced into Singapore 9 years ago. Consequently, this research sought to expand research studies on the benefits of the ISO 9000 certification that are lacking today.BUSINES