Add to ORKGThis study explored the use of knowledge in customer-focused activities in a local insurance company, NTUC INCOME. The objective was to identify the interplay of knowledge between the intangible resources with respect to how customer knowledge was perceived and leveraged on in the organization.Master of Science (Information Studies
Knowledge is regarded as key resource in today’s business environment. Many researchers argue that i...
Corporations are beginning to realize that the proverbial 'if we only knew what we know' also includ...
With the increase in more service-oriented industries in the current economy, companies are having t...
This study explored the use of knowledge in customer-focused activities in a local insurance company...
The main purpose of this study was to describe the elements of knowledge management activities withi...
[[abstract]]Business in the era of knowledge economy has realized that efficiently capturing the kno...
Knowledge management (KM) is crucial for organizations to enhance competitive advantage. While the i...
The objective of the research was to understand how customer knowledge was used in an organization a...
[[abstract]]Knowledge management (KM) has been an increasingly important topic for modern management...
M. Phil. (Information Management)Customer relationship management has been exposed as a strategic fa...
Customer Knowledge Management (CKM) is derived from the knowledge management concept, which can be a...
This paper aims at investigating the Influence of customer knowledge management (CKM) on customer re...
Corporations are beginning to realize that the proverbial 'if we only knew what we know' also includ...
This study is to examine the influence of customer knowledge management on customer lifetime value ...
Knowledge is an important tool that companies use worldwide to improve their efficiency. Managing kn...
Knowledge is regarded as key resource in today’s business environment. Many researchers argue that i...
Corporations are beginning to realize that the proverbial 'if we only knew what we know' also includ...
With the increase in more service-oriented industries in the current economy, companies are having t...
This study explored the use of knowledge in customer-focused activities in a local insurance company...
The main purpose of this study was to describe the elements of knowledge management activities withi...
[[abstract]]Business in the era of knowledge economy has realized that efficiently capturing the kno...
Knowledge management (KM) is crucial for organizations to enhance competitive advantage. While the i...
The objective of the research was to understand how customer knowledge was used in an organization a...
[[abstract]]Knowledge management (KM) has been an increasingly important topic for modern management...
M. Phil. (Information Management)Customer relationship management has been exposed as a strategic fa...
Customer Knowledge Management (CKM) is derived from the knowledge management concept, which can be a...
This paper aims at investigating the Influence of customer knowledge management (CKM) on customer re...
Corporations are beginning to realize that the proverbial 'if we only knew what we know' also includ...
This study is to examine the influence of customer knowledge management on customer lifetime value ...
Knowledge is an important tool that companies use worldwide to improve their efficiency. Managing kn...
Knowledge is regarded as key resource in today’s business environment. Many researchers argue that i...
Corporations are beginning to realize that the proverbial 'if we only knew what we know' also includ...
With the increase in more service-oriented industries in the current economy, companies are having t...