Supplemental Material - Personalized Communication as a Platform for Service Inclusion? Initial Insights Into Interpersonal and AI-Based Personalization for Stigmatized Consumers

Supplemental Material for Personalized Communication as a Platform for Service Inclusion? Initial Insights Into Interpersonal and AI-Based Personalization for Stigmatized Consumers by Martin Mende, Maura L. Scott, Valentina Ubal, Corinne M. K. Hassler, Colleen M. Harmeling, and Robert W. Palmatier in Journal of Service Research