ORGANIZATIONAL CITIZENSHIP BEHAVIOR AND PERFORMANCE OF NURSES IN THE PUBLIC HEALTH SECTOR IN NIGERIA: A STUDY OF TERTIARY HEALTHCARE FACILITIES IN BENUE STATE

This study is an investigation into the effect of organizational citizenship behaviour (OCB) on performance of nurses in the public health sector in Benue State, Nigeria with particular focus on nurse in the tertiary healthcare facilities in Benue State. The specific objectives of this study were to examine, evaluate, ascertain, determine and establish the effect of altruism, civic virtue, conscientiousness, courtesy and sportsmanship on task and contextual performance of nurses in tertiary healthcare facilities in Benue State, Nigeria. A descriptive research design using survey method is adopted and used in this study. The population of study the comprised 587 nurses from Benue State University Teaching Hospital Makurdi (BSUTH) and Federal Medical Centre Makurdi (FMC). The study made use of taro Yamene’s formula to arrive at a sample size of 238 nurses 238 questionnaires were issued out to nurses out of which 221 usable ones were returned for analysis. Data were statistically analyzed after being collected from the field using Multiple Regression Analysis as the main statistical tool with the aid of SPSS to explain the relationship between variables under study. The findings from this study indicated that there was actually an established effect of all the dimensions of organizational citizenship behaviour on task and contextual performance of nurses working in tertiary healthcare facilities in Benue State, Nigeria. The study revealed that all the OCB constructs examined have significant positive effect on task and contextual performance of nurses working in tertiary healthcare facilities in Benue State, Nigeria. Part of the recommendations made is that management of tertiary healthcare facilities in Benue State should do everything possible to create a working environment that will motivate nurses to engage in citizenship behaviours since it has been scholarly proven that citizenship behaviors positively affect task and contextual performance of nurses working in tertiary healthcare facilities